The Federal Competition and Consumer Protection Commission (FCCPC) says it is illegal to disconnect a consumer from the source of power supply without a 10-day prior notice from the date of bill delivery.
The commission further said the Disco must notify the consumer in writing ahead of the disconnection of electricity service before doing so, adding that upon payment of an outstanding bill, it has a duty to reconnect the consumer within 24 hours.
The Executive Vice Chairman of the commission, Mr. Babatunde Irukera, stated this on Wednesday in Calabar at an electricity consumer complaint resolution platform.
Irukera bemoaned the abysmal service provided by Port Harcourt Electricity Distribution Company (PHED) in Calabar and its environs.
He said from an investigation by the commission, PHED had not faired well in the providing of services to its consumers commensurate with their bills.
Irukera has particularly described “oppressive ” PHEDC services to residents of Cross River State.
He said that the reports they received on many issues included mass disconnection carried out by the company without recourse to the law.
“I want to convey to you the incredible displeasure of the people of Cross River, according to them, especially the governor, if they have their way, they will prefer that PHEDC does not operate in the state.
“If this is the view about your business, then I don’t think that business will survive.
“The massive disconnection of communities because of debt is not only illegal, it is outrageous and an abuse of the people’s rights. Disconnecting the whole community is oppressive.
“There are people in that same community that are consistent with payment of bills, so it is injustice and unfair to also disconnect them.
“Any business that cannot satisfy its consumers is preparing to die; allowing consumers to pay tariffs without commensurate electricity supply is against the law.
“The problem of compelling consumers to pay electricity bills is tantamount to oppressing and extorting money illegally from consumers.
“The internal mechanism for assessing scorecard of electricity companies is not by a collection of tariffs, rather it is customer satisfaction that matters.”
Irukera said a situation where Discos disconnect the power supply for days and still gives out bills covering that same period was “exploitative.”
He explained that it was illegal for consumers to buy transformers, and they would later become the property of PHEDC.
